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Technical Support
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Computer Location: Classroom number, bandroom, etc.
Computer Manufacturer: JCS, Hi-Tech, Dell, etc., located usually on a tag on the front of your PC
Serial Number: Located on small tag on back of the computer for Hi-tech and JCS, not applicable for any others

Name:  
 E-mail:  
Phone Number:  
 Computer Location:  
Serial Number:  
 Computer Manufacturer:  

Problem:


What is the severity?
1 - School wide applications are down and no one can use (ar, Star, oscar etc).
2 - Individual workstations offline that are "mission critical" ie, lunch room computer, office pc's.
3 - Individual computers having trouble. One workstation can't print, or see the internet, or logon, etc.
4 - Request for software installs, reload of pc, need new mouse, etc.